Customer Support Information:
For support on equipment or service please contact:
Verizon Wireless Customer Care:
1-800-922-0204
Equipment Insurance Claims contact:
Assurion
1-888-881-2622
Helpful Reminders:
Check Voicemail............*86
Customer Care..............611
Amount Due................*BAL
Minutes used..............#MIN
Pay Bill.......................#PMT
Trouble Shooting Hints:
What do I do if I drop my phone in water?
** DO NOT TURN IT ON! **
Remove battery immediately from phone and let it completely dry out. If you are really lucky, nothing got damaged. After a few DAYS, if phone is dry replace battery and turn it on.
My phone isn't working:
Make sure phone is turned on.
Make sure phone has a full charge.
Reset phone by removing and replacing
battery
I can't make a call:
Make sure phone is turned on.
Make sure phone has a full charge.
Make sure you are in a service area
Make sure to push "send" button after
entering number.
How do I erase messages:
After listening to message, press 7.
Press 9 to repeat it before erasing.